Companies that want to catch up on IT must now make the right strategic decisions. The IT trends in 2022 will help.
⦁ Unlimited interaction, networked intelligence, self-learning data systems, limitless modularity, self-optimizing DevOps and a zero-trust architecture are the decisive trends for 2022 and in the years to come.
⦁ A conventional IT architecture, which delays rapid progress, is still the rule in almost half of the companies. In addition, some technical skills are lacking.
⦁ Companies can catch up if they set strategic courses, quickly define ambitions, operating models and infrastructure, and create clarity with regard to the use of resources and the transformation process.
Even after the corona pandemic, many companies primarily want to advance the digitization and automation of processes.
Alphabet, Amazon, Apple, Microsoft, Saudi Aramco: A look at the industry mix of the five highest capitalized companies worldwide is enough to see the central importance of modern technologies at the beginning of the 2020s. And the digital revolution continues. A survey by the World Economic Forum has shown that even after the corona pandemic, companies are giving priority to the digitization and want to drive automation of processes. They know that they can only meet customer requirements promptly if they use state-of-the-art technologies and IT trends stake up early. And that this is the only way they can tap new growth opportunities and at the same time increase their efficiency over the long term.
But what are the key trends? From Bain’s point of view, the current trend is towards unlimited interaction, networked intelligence, self-learning data systems, unlimited modularity, self-optimizing DevOps and a zero-trust architecture. In some cases, corresponding applications are already in use. It is above all digital attackers who are driving entire economic sectors such as banks or the energy industry in front of them. You have recognized the extent to which innovative technologies will shape the world in the 2020s.
Trend 1: Unlimited interaction
The customers of tomorrow use an unlimited number of devices and interact with companies via many channels. In the future, apps will only be one access among many. The devices of the future understand language and gestures as well as their context and react to looks as well as body signals. Companies have to adapt to this and, for example, use open interfaces to guarantee access across all devices and a continuous exchange of data. Since numerous different devices are now available to customers, the concept of customer channels (omnichannel) is becoming more complex by dimensions. Only with decentralized processing of data (Edge Computing) companies will be able to cope with the flood of information in the future and derive added value from it, especially since the devices of tomorrow will also interact with each other.
Trend 2: Networked intelligence as an IT trend for 2022
The deployment and use of artificial intelligence (AI) is still mostly the responsibility of small teams of specialists. But in the future, AI will be part of every customer interaction and every process in the company. Artificial intelligence now connects all structured and unstructured information in real-time and thus enables offers and services that are really personalized. As a result, digital technologies will finally become the core of almost all business models, which in turn makes it necessary to redefine the term specialist area. This also raises the question of how and delimit operational units in the future or dissolve existing transitions
Trend 3: Self-learning data systems
For years, companies have struggled to generate real added value from the flood of data. Innovative technologies are now helping them to do this. They generate, move, store and use data in real-time across different systems and are constantly learning. Previously separate data flows into one data lake together, where new methods provide structure and access, but above all a meaningful linkage of information. With distributed ledgers or blockchain technologies, an alternative form of storing information is also gaining importance.
Trend 4: Limitless modularity
the 2020s knows no more borders. Modular components combine to form applications and are infinitely scalable. Various interfaces blur the boundaries between internal and external systems, which makes work easier for IT trends for 2022 users. Function-as-a-service models are increasingly part of everyday life. Behind this is a decentralized multi-cloud infrastructure.
Trend 5: Self-optimizing DevOps
Agile working methods and DevOps, ie the interlinking of Software development and IT operations are already common practice in many companies. Now the next wave is rolling in. In the future, DevOps will only be part of a comprehensive XOps landscape for all applications up to control and protection (SecOps). Codes that modify themselves relieve programmers of some of their work. The usual sprints and iterative progress are replaced by a continuous optimization process.
Trend 6: Zero Trust Architecture
There are increasing signs that cyber-attacks will reach an even greater extent than before in the coming years. Companies must therefore continue to upgrade. In the end, there is a so-called zero trust architecture in which every external input is viewed with suspicion. Strict authentication processes and a federal identity will make external access more difficult.
Deficits despite significant progress
In terms of security and DevOps in particular, there has been significant progress in many places recently. But in the eyes of most of those responsible, these are not yet enough. A global Bain survey of more than 200 IT executives in 2021 showed that just 14 per cent consider their company to be a technology leader. 39 per cent attest that their company has at least a modern IT architecture and a contemporary operating model. On the other hand, almost half see deficits. 22 per cent of the companies are still working with a conventional, rather cumbersome IT architecture, while 25 per cent lack basic technical skills.
Set the right course now
The flexibility and modularity of modern IT trends for 2022 systems make it possible to eliminate such deficits step by step and to catch up with the technology leaders. In order for this to succeed, CIOs should set the course quickly. This is especially true for the following aspects:
- Ambition: The central question is: Does a company rely on incremental improvements or does it need the much-cited green field restart? In practice, the development of new business models with new systems often runs parallel to the further development of IT for the previous business.
- Operating model: Following the ambition, companies can venture a fresh start with separate IT and a modern operating model or gradually modernize their existing systems.
- Migration: A step-by-step renewal of the existing IT trends for 2022 is just as conceivable as the construction of a modern IT architecture and a migration on day X.
- Skilled workers: Companies have the opportunity to develop and supplement the existing workforce or to expand their know-how in one fell swoop through acquisitions or partnerships with IT service providers.
- Financing: Basically, companies can finance the modernization of their IT from efficiency gains achieved up to then or from a separate budget. But given the central importance of IT, the idea of self-financing is quickly dropped. Companies do better when operational units and IT come to a consensus on the necessary initiatives and provide the necessary financial resources.
- Speed of change: A gradual modernization of IT usually takes three to seven years, depending on the initial situation. Who the transformation Giving priority can get there within two to three years.
- Implementation: Either a dedicated transformation team or the existing IT department can drive the conversion. The higher the complexity, the easier it is to bundle competencies in a separate team.
The decision whether to gradually rebuild or at least partially start over depends on a number of factors. This includes the competitive position of a company and the pressure to change on the market as well as financial and human resources. Sticking to the status quo is out of the question, however. Because of the trends mentioned, the importance of modern IT for the competitiveness of companies is once again growing significantly. With the right technological basis, they will be faster, more efficient and more expedient. Therefore, technology-driven companies are likely to lead the ranking of the stock market values with the highest market capitalization in this decade as well.